Privacy Policy
Last Updated: September 17, 2026
SolarZent CRM (“SolarZent,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you provide while using our website, CRM platform, software, and related services.
1. Information We Collect
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
When you use SolarZent CRM, we may collect the following information:
Personal Information
Full name
Business/company name
Phone/mobile number
Email address
Login credentials
Business address
Billing and payment-related information
Information provided when contacting our support team
Business & CRM Data
Customer and lead details
Customer contact information
Enquiry and lead information
Quotations and invoices
Project details
Installation information
Payment and transaction records
Follow-up notes and activities
Employee/team information
Documents and files uploaded to the CRM
Automatically Collected Information
IP address
Browser type and version
Device information
Operating system
Login and access times
Pages or features accessed
Usage and activity information
Cookies and similar technologies
2. How We Use Your Information
We may use collected information to:
Provide and operate SolarZent CRM services
Create and manage user accounts
Manage leads, customers, projects, quotations, invoices, and other CRM activities
Process payments and subscriptions
Provide customer support and technical assistance
Send service-related notifications and communications
Improve the performance, security, and functionality of our platform
Identify and prevent fraud, unauthorized access, or misuse
Monitor system performance and troubleshoot technical issues
Comply with applicable legal and regulatory requirements
Communicate important updates regarding our products and services
We do not use your CRM data for purposes unrelated to providing or improving the services without appropriate authorization.
3. Customer Data
SolarZent CRM allows businesses to store and manage their own customer and business information.
For data entered into your SolarZent account, you generally determine what information is collected and how it is used. SolarZent processes such information to provide the CRM services according to your instructions and applicable agreements.
You are responsible for ensuring that your collection and use of customer information complies with applicable privacy and data-protection laws.
4. Cookies Data
SolarZent may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Improve website functionality
Understand website and platform usage
Improve performance and security
Analyze traffic and user interactions
You may be able to control or disable cookies through your browser settings. Some features may not function properly if certain cookies are disabled.
5. Information Sharing
We do not sell or rent your personal information or CRM data to third parties.
We may share information with trusted service providers when necessary to operate our business and provide SolarZent services. These providers may include hosting providers, payment processors, email service providers, analytics providers, security providers, and other technology partners.
Such providers may only receive information necessary to perform their services and are expected to maintain appropriate security and confidentiality.
We may also disclose information:
When required by applicable law or legal process
To protect our rights, property, or users
To investigate fraud, security incidents, or unauthorized activity
In connection with a merger, acquisition, restructuring, or sale of business assets
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the service and circumstances, security measures may include access controls, authentication mechanisms, encryption, secure hosting, backups, monitoring, and other safeguards.
However, no online service can guarantee absolute security. Users should also protect their account credentials and immediately notify us of any suspected unauthorized access.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide our services
Maintain business and transaction records
Meet contractual obligations
Resolve disputes
Prevent fraud and security issues
Comply with applicable legal requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable policies and legal obligations.
8. Account Information
You are responsible for keeping your SolarZent account credentials confidential.
Please notify us immediately if you believe your account has been accessed without authorization or if you become aware of any security incident involving your account.
9. Third-Party Services
SolarZent may integrate with or provide links to third-party services, applications, payment gateways, communication platforms, or other external services.
Third-party services operate under their own privacy policies and terms. SolarZent is not responsible for the privacy practices of third-party services that you choose to use or connect with our platform.
10. Payment Information
Payments for SolarZent subscriptions or services may be processed through third-party payment providers.
We may receive limited payment-related information, such as transaction status, payment reference, subscription details, or billing information. Full payment card or banking details may be processed directly by the applicable payment provider according to its privacy and security practices.
11. Marketing Communications
With your permission, we may send information about SolarZent products, features, offers, updates, or other business communications.
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
You may continue to receive essential service-related communications, such as account, billing, security, or system notifications.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of certain information
Requests may be subject to verification and applicable legal requirements.
13. Children’s Privacy
SolarZent CRM is intended for businesses and professional users. Our services are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
14. International Data Processing
Depending on the hosting infrastructure, service providers, and location of our operations, information may be processed or stored in countries other than the country where you are located.
Where required by applicable law, we will take appropriate measures for permitted international data transfers and protection of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make material changes, we may update the “Last Updated” date and provide additional notice where required.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: info@solarzent.com