Terms & Conditions
Last Updated: September 17, 2026
At SolarZent CRM, we want you to have enough time to explore and evaluate our CRM before purchasing a subscription. For this reason, we offer a 14-day free trial so you can experience the platform and determine whether it meets your business requirements.
Please read this Refund & Cancellation Policy carefully before making a payment.
1. About SolarZent CRM
SolarZent CRM is a business management and customer relationship management platform designed to help solar businesses manage activities such as leads, customers, sales, follow-ups, quotations, projects, installations, payments, and related business operations.
The features available may vary depending on your selected plan, subscription, configuration, or future product updates.
2. Eligibility
You must have the legal capacity to enter into this Agreement and use the Service.
If you are using SolarZent CRM on behalf of a company, organization, or business, you confirm that you have the authority to accept these Terms on its behalf.
3. Account Registration
To use certain SolarZent CRM features, you may be required to create an account.
You agree to:
Provide accurate and complete information.
Keep your account information updated.
Maintain the confidentiality of your login credentials.
Prevent unauthorized access to your account.
Notify us promptly if you suspect unauthorized access.
Take responsibility for activities performed through your account.
You are responsible for all activity conducted through your account unless caused by unauthorized access resulting from our failure to maintain reasonable security measures.
4. Subscription Plans & Fees & Fees
Some SolarZent CRM features may require a paid subscription.
Subscription fees, billing periods, features, usage limits, and other applicable charges will be communicated during the purchase or subscription process.
You agree to:
Pay applicable subscription fees on time.
Provide accurate billing information.
Maintain a valid payment method where required.
Pay applicable taxes and charges associated with your subscription.
We reserve the right to change our pricing or subscription plans. Where required, we will provide reasonable notice before changes take effect.
5. Free Trials
SolarZent may offer free trials, demonstrations, promotional periods, or limited-feature plans from time to time.
The availability, duration, features, and eligibility of such offers may vary.
Unless otherwise stated, a free trial does not create an obligation for SolarZent to provide continued free access after the trial period ends.
6. Acceptable Use
You agree to use SolarZent CRM only for lawful business purposes.
You must not:
Use the platform for unlawful, fraudulent, or abusive activities.
Attempt to gain unauthorized access to another account.
Circumvent security mechanisms or access restrictions.
Copy, reproduce, modify, or distribute the platform without authorization.
Reverse engineer, decompile, or attempt to extract source code, except where permitted by applicable law.
Introduce viruses, malware, or other harmful code.
Interfere with the operation or security of the platform.
Use the Service to transmit content that violates applicable laws.
Use automated methods to excessively access or disrupt the Service.
Resell or sublicense the Service without our written permission.
7. Customer Data
You may upload, enter, store, or manage information relating to your customers, leads, employees, projects, quotations, invoices, and other business activities through SolarZent CRM (“Customer Data”).
You retain your rights in your Customer Data.
You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to collect and process Customer Data through the platform.
SolarZent will process Customer Data as necessary to provide, maintain, secure, and improve the Service, subject to our Privacy Policy and applicable agreements.
8. Data Accuracy & Responsibility
SolarZent CRM provides tools for managing business information. You are responsible for the accuracy, completeness, and legality of information entered into the platform.
SolarZent is not responsible for losses arising from inaccurate, incomplete, outdated, or improperly entered data by users.
You should maintain appropriate internal procedures for reviewing important business information, invoices, quotations, customer records, and financial data.
9. Data Backup
We may maintain backups and security measures designed to help protect platform data.
However, no backup or storage system can guarantee that data will never be lost, corrupted, or unavailable.
Where appropriate, you should maintain independent copies of critical business records and documents.
10. Service Availability
We aim to keep SolarZent CRM available and reliable; however, we do not guarantee uninterrupted or error-free operation.
The Service may occasionally become unavailable due to:
Scheduled maintenance
Emergency maintenance
Technical issues
Internet or network failures
Third-party service interruptions
Security incidents
Events beyond our reasonable control
We may modify, suspend, or temporarily restrict portions of the Service when necessary to maintain security, reliability, or functionality.
11. Software Updates & Changes
SolarZent may add, modify, improve, replace, or discontinue features from time to time.
We may introduce new functionality, modify existing features, or remove features that are no longer supported.
Where a material change significantly affects a paid service, we may provide appropriate notice where reasonably practicable.
We may modify, suspend, or temporarily restrict portions of the Service when necessary to maintain security, reliability, or functionality.
12. Third-Party Integrations
SolarZent CRM may integrate with third-party services such as payment gateways, communication platforms, email services, messaging platforms, analytics tools, hosting services, or other external applications.
Your use of third-party services is subject to their respective terms and policies.
SolarZent is not responsible for the availability, security, functionality, or policies of third-party services.
13. Intellectual Property
SolarZent CRM, including its software, website, design, branding, logos, user interface, content, technology, documentation, and underlying intellectual property, is owned by or licensed to SolarZent and is protected by applicable intellectual-property laws.
Your subscription gives you a limited, non-exclusive, non-transferable right to access and use the Service during your applicable subscription period.
No ownership rights in SolarZent’s intellectual property are transferred to you.
14. User Feedback
If you provide suggestions, recommendations, ideas, or feedback regarding SolarZent CRM, you agree that we may use such feedback to improve or develop our products and services without an obligation to pay you, provided that doing so does not disclose your confidential information.
15. Confidentiality
Each party may receive confidential information belonging to the other party.
Both parties agree to use reasonable measures to protect confidential information and not disclose it to unauthorized third parties except where disclosure is required by law or necessary to provide the Service.
16. Cancellation & Termination
You may cancel your subscription according to the cancellation procedure applicable to your plan.
SolarZent may suspend or terminate an account if:
You materially violate these Terms.
Your use creates a security or legal risk.
Payment obligations remain unpaid.
The account is used for unlawful or abusive activities.
We are required to do so by law.
Continued operation of the account becomes impractical due to security or technical reasons.
Where appropriate and reasonably possible, we may provide notice and an opportunity to resolve a violation before termination.
17. Effect of Termination
Upon termination or expiration of your subscription, your access to paid features may end.
Subject to applicable law, contractual obligations, and our data-retention policies, Customer Data may be deleted or become inaccessible after the applicable retention period.
You are responsible for exporting or downloading necessary business information before account termination where such functionality is provided.
Certain provisions of these Terms, including intellectual property, confidentiality, disclaimers, limitations of liability, and dispute-related provisions, may continue after termination.
18. Refunds
Refund eligibility depends on the applicable SolarZent subscription plan, purchase terms, promotional offer, and applicable law.
Unless otherwise stated, subscription payments are generally non-refundable for partially used billing periods.
Any specific refund or cancellation terms communicated at the time of purchase will apply.
19. Disclaimer
SolarZent CRM is provided as a business software and management tool.
To the maximum extent permitted by applicable law, SolarZent does not guarantee that:
The Service will always be uninterrupted or error-free.
The Service will meet every specific business requirement.
Information generated or stored through the platform will always be complete or accurate.
The Service will prevent every possible business, technical, security, or data-related risk.
SolarZent does not provide legal, tax, accounting, financial, or professional advice through the platform. Users are responsible for obtaining appropriate professional advice where necessary.
20. Limitation of Liability
To the maximum extent permitted by applicable law, SolarZent and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.
This may include loss of profits, revenue, business opportunities, goodwill, or data, subject to applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21. Indemnification
You agree to defend, indemnify, and hold harmless SolarZent and its affiliates, officers, employees, and representatives from claims, liabilities, damages, losses, and expenses arising from:
Your violation of these Terms.
Your unlawful use of the Service.
Your Customer Data or other content.
Your violation of third-party rights.
Your failure to obtain required permissions or consents.
This provision applies to the extent permitted by applicable law.
22. Force Majeure
SolarZent will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, internet or infrastructure failures, power outages, cyber incidents, strikes, epidemics, or failures of third-party service providers.
23. Privacy
Your use of SolarZent CRM is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
24. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the applicable location of SolarZent and/or its operating entity.
25. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we may update the “Last Updated” date and, where appropriate, provide additional notice.
Your continued use of SolarZent CRM after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
26. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Email: info@solarzent.com
Acceptance of Terms
By creating an account, purchasing a subscription, or using SolarZent CRM, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.