Refund & Cancellation
Last Updated: September 17, 2026
At SolarZent CRM, we want you to have enough time to explore and evaluate our CRM before purchasing a subscription. For this reason, we offer a 14-day free trial so you can experience the platform and determine whether it meets your business requirements.
Please read this Refund & Cancellation Policy carefully before making a payment.
1. 14-Day Free Trial
SolarZent CRM provides a 14-day free trial to eligible users.
During the trial period, you can explore the available features and functionality of SolarZent CRM and evaluate whether the platform is suitable for your business.
The free trial does not require payment unless otherwise stated during the registration process.
2. Payment During or After the Trial
You can purchase a paid SolarZent CRM subscription:
During the 14-day free trial, or
After the 14-day free trial has ended.
To investigate fraud, security incidents, or unauthorized activity
In connection with a merger, acquisition, restructuring, or sale of business assets
Payments made during or after the free trial are non-refundable, except in the specific technical-issue circumstances described in this policy.
We strongly recommend that customers fully test the CRM during the free trial before purchasing a paid subscription.
3. Refunds for Technical Issues
In special circumstances, you may be eligible for a refund if SolarZent CRM experiences a significant technical issue that prevents you from reasonably using the core functionality of the service.
If you experience a technical issue after making a payment:
Contact our support team at info@solarzent.com and provide details of the issue.
Our technical team will review and investigate the reported problem.
We may request screenshots, screen recordings, account details, or other information required to identify and resolve the issue.
SolarZent CRM will generally require 3–7 working days to investigate and resolve the technical issue.
If the issue is confirmed and remains unresolved after reasonable troubleshooting and support efforts, you may be eligible for a full refund.
A refund request related to an unresolved technical issue must be submitted within 7 days of the issue being confirmed as unresolved.
4. Situations Where Refunds Are Not Available
Payments are generally non-refundable in situations including:
Change of mind after purchasing a subscription.
Failure to use the CRM during the subscription period.
Not using the CRM or its available features.
Failure to test the platform during the 14-day free trial.
Not using particular features included in your selected plan.
Change in business requirements.
Business closure or discontinuation.
User-related setup, configuration, or usage issues that can reasonably be resolved with support.
Issues caused by the user’s internet connection, device, browser, or third-party services.
Issues caused by third-party integrations or external platforms outside SolarZent’s reasonable control.
Refund requests submitted outside the applicable refund period.
5. Subscription Cancellation
Customers may cancel their SolarZent CRM subscription according to the cancellation options available for their plan.
Cancellation will prevent future subscription renewals if completed before the next applicable billing date.
Cancelling a subscription does not automatically qualify you for a refund of the current or previously paid subscription amount.
Unless otherwise required by applicable law, cancellation generally takes effect at the end of the current paid subscription period.
6. Automatic Renewal
If your SolarZent CRM subscription is set to automatically renew, it may renew at the applicable billing interval unless you cancel it before the next billing date.
Customers are responsible for cancelling their subscription before the renewal date if they do not wish to continue the service.
7. Refund Processing
If a refund is approved, SolarZent CRM will initiate the refund to the original payment method, where possible.
The time required for the refund to appear in your bank account, card, or payment account may depend on the payment gateway and financial institution.
SolarZent CRM is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.
8. Free Trial Cancellation
You may stop using SolarZent CRM at any time during the 14-day free trial.
If you do not purchase a paid subscription, you will not be charged for the trial unless the applicable subscription terms clearly state otherwise.
9. Refund Request Procedure
To request a refund related to a technical issue or to request subscription cancellation, contact:
Email: info@solarzent.com
For technical-issue-related refund requests, please include:
Registered name
Registered email address
Company/business name
Subscription or transaction details
Detailed description of the technical issue
Screenshots or screen recordings, if applicable
10. Policy Changes
SolarZent CRM may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, billing processes, or applicable legal requirements.
Any updated policy will be published on this page with a revised “Last Updated” date.
11. Contact Us
For any questions, cancellation requests, or refund-related concerns regarding this policy, please contact:
Email: info@solarzent.com
Important Notice
We encourage all customers to take full advantage of the 14-day free trial before purchasing a paid SolarZent CRM subscription.
Payments made during or after the trial are generally non-refundable, except where a significant technical issue prevents reasonable use of the core CRM functionality and the issue remains unresolved after SolarZent’s reasonable troubleshooting efforts, subject to the conditions described above.